Company Information
The company info tab provides anyone in your company, with administrator access, the ability to do the following.
Edit Company Information
Editing your company information will change the information company-wide.
Click on the "Edit" button.
Make the necessary changes.
Click "Submit" to save the updated information.
Upgrade or downgrade your subscription
Click on "Company Info" in the "Dashboard" tab.
Scroll down to the "Manage Subscription" button and click it.
Select the desired subscription level.
Click "Submit".
To downgrade the subscription, you must unassign user licenses to reflect the desired number of users.
To unassign a license, go to the “Personnel Tab”.
Click “Yes” under “Revoke Access” for the license you wish to unassign.
Repeat this action until your assigned licenses reflect the maximum number of allowed licenses under your desired subscription.
Note that Managed subscribers should contact Predictions customer service for upgrades or downgrades.
Edit your payment information
Account Managers for all subscription-based customers can edit payment information for their monthly fee in Stripe.
Managed subscription changes can be made by contacting Predictions customer service.
Click on "Company Info" in the "Dashboard" tab.
Click on “Manage Subscriptions”.
Click on the "View Payments" button.
Log into Stripe using the email account associated with your company.
Make the necessary changes to your payment information.
Cancelling your Subscription
Administrators can cancel your subscription at anytime. Managed subscribers users should contact Predictions customer service to cancel contracted services.
Click on “Company Info”
Click on “Manage Subscription”
Click on “Cancel Subscription”
Access to Records: Upon cancellation, your access to records will automatically cease at the end of your current billing cycle.
Data Purge: All your records will be permanently removed from Predictions thirty days after the conclusion of your last billing cycle. After this period, they will no longer be accessible or retrievable.
Data Preservation: To safeguard any records you may require for compliance or due diligence purposes, we recommend exporting them. If you need assistance with this process, please don't hesitate to contact us at info@predictprotection.com.
If you're considering alternatives to cancellation, you can explore the option to downgrade your subscription level.
